ITIL Foundation training

ITIL Foundation

Processes & Best Practices

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Welcome to One-Class, the best ever training for the ITIL Certification. One-class trains ITIL-compliant solutions and supports those solutions with ITIL training, services, and resources. Our Centers of Excellence and industry-leading technologies help students all over the world define and execute their IT Service Management (ITSM) strategies for traditional and digital services.Whether transforming or evolving service maturity, One-class has helped students worldwide achieve high-performing service business value. Our organization helps students to get knowledge from all of the ITIL process areas.

Option 1

2 Days’

Live Online training

1Year

e-Learning access

3 

Simulated exams

30 Days’

Instructor helpline post session.

1Year

Learning aids access

Option 2

2 Days’

Live Online training

1Year

e-Learning access

3 

Simulated exams

30 Days’

Instructor helpline post session.

1Year

Learning aids access

1

Online certification exam voucher from PeopleCert.

Lectures

Intensive instructor-led Online lectures.
Led by experienced, certified trainers.

OneClass ITIL training programs take an incredibly effective training format and refine it even further. Delivered by highly experienced instructors (all of whom are certified trainers), these lectures are available to be taken up in-person, and over the web. An easy to follow approach makes every concept crystal clear, And actual exam tips discussed in class go a long way to ensure a connect between what you learn and what you get in the real exam.

eLearning

The most comprehensive online self-learning content for the ITIL.

Going parallel to Instructor-led classes, the OneClass eLearning component provides additional learning aids to participants. With expertly designed video presentations, the eLearning component brings you a spectacular library of resources for off-class preparation. And with 3 full simulated practice exams, you really get to benchmark your knowledge with the actual exam.

Additional learning aids.

Embedded into the eLearning component, the 500+ flash cards connect to the in-class learning, video presentations, and simulated exams for a last minute refresher before the actual exam. These also makes it easy to just do a roundup of conceptual knowledge as you progress through the training.

Training Calendar

Month Batch1 Timings
June 19,20 June 9:00 a.m. to 5:00 p.m. (Central Time)
July 22,23 July 9:00 a.m. to 5:00 p.m. (Central Time)
August 19,20 August 9:00 a.m. to 5:00 p.m. (Central Time)
September 16,17 September 9:00 a.m. to 5:00 p.m. (Central Time)
October 21,22 October 9:00 a.m. to 5:00 p.m. (Central Time)
November 18,19 November 9:00 a.m. to 5:00 p.m. (Central Time)
December 09,10 December 9:00 a.m. to 5:00 p.m. (Central Time)

Testimonials

Why our course format rocks

On-demand

Access the lectures and exercises from anywhere in the world, and complete the class at your own pace.

Live on-line Coaching

Choose a Coached or Certification package to receive feedback on your work, and access to live webinar-based class coaching sessions.

Real-World Exercises

Course exercises are built around case studies, so you can test what you’ve learned in a real-world context.

Keep on track with our learning managment system

Our new learning management system sets you up for success with an easy way to get through the course. See your lecture progress and pickup where you left off at any time. Quizzes and coding exercises are easy to find and complete, making it easy to verify your mastery as you progress.

What you will learn in this class?

Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:

  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture

What is ITIL?

ITIL is a set of IT Service Management practices that focuses on aligning IT services with the needs of business.

Every organization delivers a service or product. For every service or product, the ITIL framework helps manage delivery, industrialization, support, and consumerization from inception to retirement. The five stages of the ITIL framework include:

      • Service Strategy
      • Service Design
      • Service Transition
      • Service Operation
      • Continual Service Improvement
      • Each stage in this service lifecycle supports all the other stages.

ITIL does not tell any particular organization all the capabilities that it needs. But for any IT organization making roadmap decisions it gives practical guidance on strategy and services.

ITIL also complements other industry best practices. For example, if an organization also needs guidance for project management, then that organization can augment the ITIL framework foundation with a project management best practice.

Who uses ITIL?

Large, medium, and small organizations all over the world use ITIL to help them improve the value of their services. ITIL helps organizations in all industries and sectors solve business issues as well as improving IT capability. Organizations use ITIL as a guide to improve or implement a capability that provides business value.

Since ITIL is a set of best practices and not a standard, organizations are free to adopt as much of the ITIL framework as they see fit.

What are the benefits and advantages of ITIL?

Organizational benefits of adopting ITIL best practices include:

Stronger alignment between IT and the business
Improved service delivery and customer satisfaction
Reduced costs through improved use of resources
Greater visibility of IT costs and assets
Better management of business risk and service disruption or failure
More stable service environment to support constant business change
More detailed benefits and advantages of the ITIL framework are documented in each of the stages and in the 26 ITIL process areas defined in the core books. Essentially, the benefit lies in aligning process area with desired business outcome. The goal is to improve the specialized capability of the process, people, suppliers and technology which supports the business service.

Why One-class?

one-class builds ITIL-compliant solutions and supports those solutions with ITIL training, services, and resources. Our Centers of Excellence and industry-leading technologies help students all over the world define and execute their IT Service Management (ITSM) strategies for traditional and digital services.

Whether transforming or evolving service maturity, one-class has helped organizations worldwide achieve high-performing service business value. one-class helps organizations achieve value from all of the ITIL process areas.

How live on-line training works

Online classroom training conducted via online live streaming of a class. The classes are conducted by certified trainer with more than 15 years of work and training experience.

All the classes are live. They are interactive sessions that enable you to ask questions and participate in discussions during the class time. We do, however, provide recordings of each session you attend for your future reference.

The tools you’ll need to attend training are fairly basic:

    • Windows: any version newer than Windows XP SP3.
    • Mac: any version newer than OSX 10.6
    • Internet speed: Preferably faster than 512 Kbps.
    • Headset or speakers, microphone.